Terminal Operations Systems & Standards Manager
Jenny Kox has close to 15 years of airport management experience which began managing Forrest Airport on the Nullabour alongside her husband. Since then, Jenny has worked at, and consulted to, all size of airport including remote, regional and major capital city at all levels and in all facets of airport operations.
Since July 2017, Jenny has been part of the Terminal Operations team at Perth Airport as the Systems & Standards Manager, overseeing Service Standard reporting to airlines as well as documentation, business continuity and process improvements for the team. More recently, Jenny now also manages the Customer Service team and the 88-strong Gold Coat Volunteer Ambassador program.
Jenny has been part of the executive team of the Australian Airports Association’s Western Australia Division in one form or another since 2007 including previously being their represented Board Director in 2015-2017.