Duty Manager

Who is QAL? 

Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach, and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. We are an Australian-owned company with a vision to engage customers, connect communities and deliver exceptional experiences – and a commitment to delivering for the communities where we operate. QAL is formally recognised as a ‘Great Place to Work – Certified’ organisation – currently the only airport operator in Australia with this certification. QAL is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030. With strong passenger numbers, terminal upgrades underway – there has never been a better time to join QAL.

What you’ll contribute 

An exciting opportunity has recently become available for a part time Terminal Duty Manager to join the team at Townsville Airport. This part time role will see you working  on a rotating roster with hours ranging from 0430am to 1130pm (or until the last flight has cleared), 365 days a year.

Reporting to the Terminal Manager, the successful applicant will have a customer experience background, have great time management and prioritisation skills, and be able to work in a complex operational environment. The ideal candidate will ensure professional, efficient, and effective operation of the Townsville Airport  terminal facility, and be comfortable working with external stakeholders, key clients, passengers, and other terminal users.

Adrian joined Townsville Airports Pty Ltd (TAPL) and works within the operations team as a Terminal Duty Manager. Adrian shares his unique experience with the company:

“I joined QAL because it presented me with an opportunity to grow within the Aviation scene and work towards a long-term growth goal (Aviation Management). I like that the team is really grounded and takes pride within their work. Everyone’s voice is heard, and the companies culture makes me feel welcomed and embraced. For my role I am required to be at the terminal, however, QAL has still shone through in its flexibility allowing me to organise consistent days off, shift work preference, and a healthy lifestyle outside of work. I contribute to the team an out of the box kind of thinking based around systems and optimisation where I am trying to find new and better ways to do things to better streamline our role. QAL gives me the chance to excel in my job every day and get recognition for good work done. It offers me the opportunity to have a healthy work life balanced and I feel as if I haven’t had to sacrifice or miss out on things despite working shift worker hours.”

How will you make an impact? 

We are looking for an energetic and motivated person who is a strong communicator and has great problem-solving skills. You will pride yourself on your work ethic and enjoy making a valuable team contribution.

The Duty Manager’s tasks, include, but aren’t limited to:

• Provide efficient, friendly, and professional service to all terminal guests.

• Build and maintain positive  relations with terminal stakeholders.

• Attend to major operational problems and needs promptly including customer complaints, enquiries, and requests. Practice positive problem solving in all aspects of customer service.

• Provide input as required into  terminal minor works and projects.

• Conduct inspections and report on key terminal operational requirements such as facilities maintenance, cleanliness, workplace safety hazards and security compliance.

• Maintain accurate information on the Flight Information Display System (FIDS)

• Provide direction in incidents, emergency and medical events.

• Accurately report important terminal happenings in the airport’s reporting systems, and appropriately escalate impactful terminal operational matters to management.

You will also have your Current First Aid Certificate (or be willing to obtain this).

What we offer you? 

Recently awarded Great Place to Work accreditation, this is an opportunity to be part of a progressive organisation and assist in the transformation and growth of the business. A remuneration and benefits package is available commensurate with the experience of the candidate.

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it Living Well.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing, and have the ability to obtain an Aviation Security Identification Card (ASIC).

Please obtain the Position Description by copying and pasting this location into your browser: https://qal.elmotalent.com.au/careers/QALcareers/jobs