Duty Manager

Who are we? Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. We are an Australian-owned company with a vision to engage customers, connect communities and deliver exceptional experiences – and a commitment to delivering for the communities where we operate. With passenger numbers returning to normal levels and terminal upgrades underway, there has never been a better time to join QAL. What you’ll contribute to An exciting opportunity has recently become available for a casual Terminal Duty Manager to join the team at Townsville Airport Pty Ltd. This is a casual role and will see you working between 15-30 hours a week on a roster over 7 days with hours ranging from 4:30am to 11:30pm (or until last flight has cleared) 365 days a year. Reporting to the Terminal Manager, the successful applicant will ensure professional, efficient, and effective operation of the Townsville Airport Pty Ltd terminal facility. This will be achieved by regular pro-active interaction with stakeholders, key clients, passengers, and other terminal users. Shelley, our Longreach Airport Manager shares her experience working at QAL: I have been at the Longreach Airport for 9 years. I first joined QAL to experience a change and be part of an industry where every day is different. At QAL the staff feel included and appreciated. As a mother I am provided the opportunity to have flexible working arrangements, allowing me to have a good work-life balance. Working at a regional port you become versatile in your role, always learning new things, and ensuring the airport is kept safe and compliant. How you will make an impact? We are looking for an energetic, motivated, and flexible person with experience working within an airport environment or customer/guest services role. You will pride yourself on your work ethic and enjoy making a valuable team contribution. The Duty Manager’s tasks, include, but aren’t limited to: - Provide efficient, friendly, and professional service to all terminal guests. Positive stakeholder relations including monitoring of flight arrivals to ensure incoming passengers have a recognisable point of contact for assistance. Attend to major operational problems and needs promptly including customer complaints, enquiries, and requests. Practice positive problem solving in all aspects of customer service. Maintaining Flight Information Display System (FIDS) ensuring last minute changes are identified. Provide direction in emergency events and medical first aid. To be successful in this role, you will have experience working in a busy airport environment. A first aid certification and experience working in a supervisory/team leader position would be seen as an advantage. You will have exceptional customer service skills with the ability to communicate with a different range of personalities. Fluency in a second language would also be seen as an advantage. What we offer you? Awarded Great Place to Work accreditation 2019, this is an opportunity to be part of a progressive organisation and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it Living Well. If you are interested in this role and would like to explore in more detail the key responsibilities, please obtain the role description at: https://www.qldairports.com.au/careers/home QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing, and have the ability to obtain an Aviation Security Identification Card (ASIC).