Property and Commercial Manager
The Town of Port Hedland entered into a historic deal with AMP Capital and Infrastructure Capital Group (ICG) for a long-term 50 year lease of Port Hedland International Airport (PHIA) on the 11 March 2016. As Australian investors, the AMP Capital and ICG consortium is committed to working with our community to improve and enhance the airport, deliver a high-quality asset, and provide the best level of customer service possible. PHIA is the only International Airport in the Pilbara serving more than 400,000 passengers per year and a direct link to the world's largest iron ore export port and proximity to major oil and gas fields. PHIA is home to domestic and international freight with oversize aircraft capability (Antonov-124), Borderforce and biosecurity operations, refueling, aviation firefighting, transient worker accommodation, a bulk transport precinct, Port Hedland School of the Air and the Royal Flying Doctor Service. PHIA is working hard to deliver a revitalised regional airport which makes the Port Hedland community proud and has the ongoing capacity to service mining interests and diverse opportunities including tourism in the region whilst maintaining its safety and security standards and offering enhanced customer experiences. We’re future-proofing our business and developing our capability as a team. Job Overview Reporting to the CEO and working within the management team to deliver profitable, efficient, and effective airport operations. Optimising non-aeronautical revenue by ensuring strategic management; the development and day-to-day administration of all commercial, leasing, retail and commercial property management and utility provision including development of new property opportunities and commercial expansion. KEY RESULT AREAS • Commercial negotiations are undertaken efficiently and effectively; • Management of commercial, leasing, retail, property and business development portfolios is undertaken on an effective basis to maximise the return on investment; • Commercial, leasing, retail, property and business development portfolios revenues meet or exceed budget estimates; • Budgets (revenue, operating and capital) are prepared and managed in a timely and accurate basis. • Strategic planning is prepared and managed in a timely and accurate basis; • Leveraging marketing and social media channels to improve commercial results; • Demonstrate and endorse PHIA’s Values, Vision and Mission. DUTIES & RESPONSIBILITIES Revenue Generation • Maximise commercial revenues through management and development of commercial, leasing, retail, property and business development portfolios; • Maximise commercial revenue by delivering retail and food and beverage offer based on current trends and market research; • Negotiate and implement lease, licences and agreements with business partners that optimise the business interests financially and protect its interests legally; • Work with concessionaires on a partnership basis to improve merchandise mix, offer and staff training to increase revenue through the facilities; • Investigate and propose effective and profitable business development products and efficiencies to improve the bottom line maximising revenue from non-aeronautical sources such as rental car hire, parking and advertising; • Continuously explore new initiatives to add to customer satisfaction or revenue streams of the operation. Strategic Development • Ensure airport facilities are planned and expanded in an effective, efficient and cost effective manner to accommodate passenger growth and to generate new commercial opportunities; • Benchmark commercial property holdings performance against other airports and comparable off-airport facilities to develop suitable KPI’s to measure commercial property performance; • Contribute to ensure new developments are designed around stakeholder requirements and accepted service and operating standards; • Develop strong proactive working relationships with airport stakeholders (e.g., client airlines, concessioners) to deliver a cost effective, efficient terminal operation that meets corporate objectives; Commercial Property Management • Lease management for all aviation and non-aviation leases including lease compliance (financial and legal), rental reviews and owner responsibilities; • Establishment of effective and efficient asset maintenance plans and procedures; • Direct Solicitor and Valuer instructions; • In consultation with legal, financial and valuation advisors maintain lease documentation to industry best practice standards, terms and conditions; • Management of outgoing recovery including utilities e.g., electricity and water, and regulatory costs e.g., rates, land tax; • Conduct rent reviews (e.g., CPI, Fixed and Market), assignments and renewals process for the commercial property portfolio; Management and Leadership • Prepare proposals, business cases, cost/benefit analysis and Board Reports in relation to commercial property and business development and improvement matters to enable fully informed decisions; • Ensuring risk mitigation in all commercial and property related issues; • Provide development of commercial offers, leases, licences, agreements, Expressions of Interest Processes, tenders, project management, development briefs, scope of services briefs & other general commercial matters; • Demonstrate leadership practices (e.g., promote teamwork, encourage consultation, communication, role modelling, continuous improvement); • Actively promote the need to maintain a safe working environment through compliance with the Safety Management Framework and workplace related health and safety legislation including the CASA compliant Drug and Alcohol Management Plan (DAMP); • Comply with local, state and federal security and environmental legislation, report all incidents and work in accordance with PHIA’s Security, Environmental and Sustainability Policies including the use of Work Procedures; • Actively demonstrate and endorse the Values of PHIA by showing awareness and respect to our community, company, shareholders and stakeholders. SKILLS, KNOWLEDGE & EXPERIENCE (SELECTION CRITERIA) Essential • Demonstrated negotiation skills particularly in closing commercial contracts; • Credentials in a property, business and/or financial related discipline and/or significant industry experience; • Proven results in business development and new initiatives; • Extensive experience in managing complex dynamic operations with commercial imperatives; • Well-developed and effective oral and written communication skills. • High degree of demonstrable computer literacy. Desirable • Post Graduate qualifications in property, business, finance, account, property or project management; • Experience in the Aviation environment; Mandatory • The appointed employee will be required to undergo a Drug & Alcohol test and Pre-Employment Medical; • Hold a current WA or national class C driver's licence; • Hold or ability to obtain an Aviation Security Identification Card (ASIC).