Applications Analyst
Who is QAL?
Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. We are an Australian-owned company with a vision to engage customers, connect communities and deliver exceptional experiences – and a commitment to delivering for the communities where we operate. QAL is formally recognised as a ‘Great Place to Work – Certified’ organisation – currently the only airport operator in Australia with this certification. QAL is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030. With strong passenger numbers, terminal upgrades underway, and the Gold Coast Airport’s new terminal expansion officially open – there has never been a better time to join QAL.
What you’ll contribute to:
An exciting opportunity has recently become available for an enthusiastic Applications Analyst to join the QAL Technology team. Reporting directly to the Business Technology Manager, this role is responsible for providing application support and analysis across the QAL Technology environment. The successful candidate will provide level 1/2 application support, process improvement initiatives, system administration and functional analysis.
Rachna is the Cyber Security Analyst and has been a member at QAL for 2.5 years. She shares her unique experience working with QAL below:
The Technology team and all staff at QAL are very friendly and the work environment is happy and healthy, which makes me love working at QAL. From the senior leadership our team is strongly encouraged to be able to have flexible working arrangements, which is useful to maintain work-life balance. QAL is a great place [link removed] to work with a diverse and inclusive culture. It gives me a fantastic opportunity to work in an environment to enhance my professional and technical skills. The knowledge I have gained from my studies, at QAL I am [link removed] able to apply the practices to the real-world. QAL also has a good reward and recognition culture – this encourages me to achieve more and more [link removed] every day.
I joined QAL two and half years ago in a Cyber Graduate role. This was an amazing opportunity to kickstart my career in technology because QAL offered a first-level role which further provided me opportunities to learn, grow and contribute to the business as a Cyber Security Analyst. The technical knowledge and skills I can offer can assist our organisation to achieve and maintain good cyber hygiene practices.
How will you make an impact?
We are looking for a committed individual with demonstrated technical skills and experience. You will pride yourself on delivering excellent time management and problem-solving skills with an in-depth understanding of a variety of facets of technology.
The key accountabilities for the Applications Analyst role include, but is not limited to:
- Develop an understanding of the business capabilities and processes supported by the application catalogue
- Working closely with the process owners, identify, document, and prioritise improvement opportunities across the people, process, and technology spectrums
- Provide support across the inputs, business process, and outputs of application functionality
- Manage the support queue and provide timely responses to incidents and requests from users
- Investigate and resolve issues and where required, co-ordinate with internal and vendor support teams on escalating through to resolution
- Provisioning of new user accounts, updates, and deactivations
- Identify, scope, design and deploy changes and updates to reports
- Ensure appropriate documentation is maintained around configuration management to support change control
The successful candidate will have a minimum of 2 years of experience as an Applications Analyst or Administrator in a corporate environment as well as experience working with mid-market ERP’s or similar enterprise systems. You will have completed a degree in Information Technology or a related discipline. Experience with Technology One would be desirable.
What we offer you?
As a company who has been awarded a Great Place to Work accreditation, this is an opportunity to be part of a progressive organisation and assist in the transformation and growth of the business. We offer a competitive salary and benefits commensurate with skills and experience. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it Living Well.
If you are interested in this role and would like to explore in more detail the key responsibilities, please obtain the position description at: https://www.qldairports.com.au/careers/home
QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing, and have the ability to obtain an Aviation Security Identification Card (ASIC).