Airport Service Officer
The Shire of Wyndham East Kimberley is an extraordinarily beautiful and sparsely populated area in the northeast corner of Western Australia (WA), and is known as one of the world’s last wilderness frontiers. As a global tourism attraction, it is also known for its pristine kaleidoscope of colour, outback adventures, world class fishing, luxury accommodation, great food and friendly locals, and is an amazing and very unique part of Australia. The East Kimberley Regional Airport is just outside of Kununurra and is the main air hub for the East Kimberley, it facilitates direct flights from Perth, Darwin and Broome operated by Virgin Australia and Air North. Private flights and charters also fly into the Airport, along with locally operated helicopters, light planes and sea planes.
About the Positon:
An excellent opportunity has arisen to join the Shire of Wyndham East Kimberley in the role of Airport Service Officer. The Airport Service Officer plays an integral role in the Shire of Wyndham East Kimberley’s Airport Services team and has key involvement with the provision of services at the Airport including passenger processing, security screening, ensuring compliance with relevant legislation and ensuring that the cleanliness and presentation of the airport facilities is maintained to a high standard at all times.
This is a fulltime role with a remuneration package (not including penalties) ranging between $81,309 – $85,252 (depending on experience) per annum.
For this position we are seeking an individual who has a passion for customer service and is able to positively engage with passengers from diverse cultures, nationalities and backgrounds. So if you share the vision of being part of a thriving community with opportunities for all, can demonstrate the skills below and met the selection criteria in the position description, we welcome your application.
Required Skills and Experience:
- High level of verbal communication skills that result in effective and appropriate communication with a broad range of people internal and external to the Shire;
- Ability to demonstrate excellent customer service and interpersonal skills;
- Experience of working in highly regulated environments;
- Experience in the delivery of services in a complex customer environment;
- Experience in the operation of security/screening equipment at an airport;
- Demonstrated ability to work autonomously and be as part of a team;
- Ability to deal with conflict and achieve resolution;
- Manage disruptive behaviours and unlawful interference within the transport security environment;
- Ability to sustain concentration level for periods;
- Ability to undertake cleaning of grounds, buildings and infrastructure to maintain the high levels expected of the airport;
- Ability to work over a 7-day rotating roster, including split shifts.
A full position description can be found here: POSITION DESCRIPTION
Sadly this position is not eligible for assistance with housing. Applicants are strongly advised to make themselves aware of the accommodation situation in Kununurra prior to submitting an application.
Working for The Shire:
Working for the Shire means you will also enjoy:
- Competitive salary packages
- Generous Annual leave (6 weeks) and Leave Loading
- Salary sacrifice options for rent or mortgage interest
- Discounted membership to the Kununurra Leisure Centre and Wyndham Pool
- Employer Matched Superannuation options
- Shire branded Uniform supplied
- Health and Wellbeing Program which includes annual flu vaccinations and skin checks
- Opportunities for professional development and training
- Employee Assistance Program
- 11 Public Holidays, 2 local Government days and ability for rostered days off (so plenty of time for rest and recreation and to catch the best fish, if that’s what you like to do)
- Living in one of Australia’s most sought after holiday destinations
- Living in a pristine environment amongst a very supportive community
As an Equal Opportunity Employer, the Shire of Wyndham East Kimberley, values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, diverse cultures and backgrounds, people who identify as LGBTIQ+, and all age groups to apply.
How to Apply
If you are ready to be part of our diversely talented team to build your future with an organisation that makes an impact, improves lives and inspires others please click ‘ Apply’ or contact Brendan Retter, the Shire’s Coordinator Airport Secruity and Compliance on 0473 626 106 for a confidential discussion.
To be considered for this role, you will need to submit a covering letter outlining your interest in the position and your ability to meet the Selection Criteria, a current resume and any other required documentation. The successful applicant will need to hold or have the ability to be approved for a Red Aviation Security Identification Card (ASIC), complete a pre-placement medical questionnaire with Drugs and Alcohol Screening and undertake a pre-employment function test.
Posted applications are to be addressed to Shire of Wyndham East Kimberley, PO Box 614, Kununurra WA 6743. Electronic applications can be sent directly to recruitment @swek.wa.gov.au or submitted via the Shire’s website.
Applications for this position are to be received no later than: 5pm, Sunday 2 April 2023
Applicants for this position must be legally entitled to work in Australia and will be required to provide evidence of this entitlement. Acceptable evidence includes an Australian or New Zealand passport, birth certificate, or foreign passport with a relevant visa.