Who is QAL?
Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach, and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. We are an Australian-owned company with a vision to engage customers, connect communities and deliver exceptional experiences – and a commitment to delivering for the communities where we operate.
QAL is formally recognised as a ‘Great Place to Work – Certified’ organisation – currently the only airport operator in Australia with this certification. QAL is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030. With strong passenger numbers, terminal upgrades underway, and the Gold Coast Airport’s new terminal expansion officially open – there has never been a better time to join QAL.
What you’ll contribute to:
An exciting opportunity has recently become available for an enthusiastic and innovative Cloud Engineer to join the QAL Technology team. Reporting directly to the Technology Operations Manager, this role is responsible for handling Level 1 system support activities for QAL Technology. The successful candidate will be responsible for providing excellent customer service and have a “can do” attitude in resolving all types of technical issues and in providing support to end users on how to use technology. As an entry-level role, it is important for the role to absorb as much learning and development in all facets of technology to aid in the career path choice for the individual.
Rachna is the Cyber Security Analyst and has been a member at QAL for 2.5 years. She shares her unique experience working with QAL below:
The Technology team and all staff at QAL are very friendly and the work environment is happy and healthy, which makes me love working at QAL. From the senior leadership, our team is strongly encouraged to be able to have flexible working arrangements, which is useful to maintain work-life balance. QAL is a great place to work with a diverse and inclusive culture. It gives me a fantastic opportunity to work in an environment to enhance my professional and technical skills. The knowledge I have gained from my studies, at QAL. I am able to apply the practices to the real-world. QAL also has a good reward and recognition culture – which encourages me to achieve more and more every day.
I joined QAL two and half years ago in a Cyber Graduate role. This was an amazing opportunity to kickstart my career in technology because QAL offered a first-level role which further provided me opportunities to learn, grow and contribute to the business as a Cyber Security Analyst. The technical knowledge and skills I can offer can assist our organisation to achieve and maintain good cyber hygiene practices.
How will you make an impact?
We are looking for a responsible and committed individual with demonstrated service desk and customer-facing experience. You will pride yourself on delivering excellent technology solutions and an understanding of a variety of facets of technology.
The key accountabilities for the Systems Administrator role include, but not limited to:
- The administration and operation of one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
- The resolution of problems throughout the information system lifecycle, (classification, prioristisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents)
- Following agreed procedures, identifies, registers, and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate
- The administration of the Service register for all cloud technology assets and services
- Monitor and log services provided, compared to that required by service level agreements
- Assist in the preparation of SLA documentation and reporting as well as managing suppliers to deliver to their agreed SLAs
The successful candidate will have a minimum of 3 years experience as a Cloud Engineer or similar IT discipline, and a minimum of 5 years working experience preferably in technology support or a cloud computing-related role.
You will have proven ability in the cloud infrastructure with AWS and Azure, and a demonstrated ability to develop new cloud-based solutions using CICD methodologies, with excellent communication, problem-solving, and interpersonal skills. You must be able to interact positively and build relationships with a broad range of stakeholders to achieve team objectives.
What we offer you?
As a company that has been awarded a Great Place to Work accreditation, this is an opportunity to be part of a progressive organisation and assist in the transformation and growth of the business. We offer a competitive salary and benefits commensurate with skills and experience. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it Living Well.
If you are interested in this role and would like to explore in more detail the key responsibilities, please obtain the position description at: https://www.qldairports.com.au/careers/home
QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC).