Duty Manager Townsville

Part Time
Listed on 10 May 2023

Townsville Airport is owned and operated by Queensland Airports Limited (QAL). QAL is an accomplished airport operator that owns and operates Gold Coast, Townsville, Longreach, and Mount Isa airports. We welcomed about 6.3 million passengers in FY20, connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. An Australian-owned company, we are committed to delivering for the communities where we operate. Our vision is to engage customers, connect communities and deliver exceptional experiences.

What you’ll contribute to

An exciting opportunity has recently become available for an experienced part time Terminal Duty Manager to join the team at Townsville Airport. This is Part time role will see you working between 20-32 hours a week on a rotating roster with hours ranging from 0430am to 11pm (or until last flight has cleared) 365 days a year.

Reporting to the Terminal Manager, the successful applicant will ensure professional, efficient, and effective operation of the Townsville Airport Pty Ltd terminal facility is achieved by regular pro-active interaction with stakeholders, key clients, passengers, and other terminal users.

Damien joined Gold Coast Airport Pty Ltd (GCA) in 2019 as a Duty Manager.  Damien shares his unique experience working with GCA below:

“I joined GCA as an opportunity to develop and progress my career and learn the airport side of operations after working In the airlines for many years. The company has a great culture of communicating and the management team is very supportive. We have a really close team who are eager to work. I enjoy the work/life balance from a great rotating roster and shift times. The company is always very flexible when it comes to taking annual leave and when requiring/requesting days off. There is also flexibility to swap shifts with other team members if needed.

 I have had many development opportunities while at GCA, such as assisting in the implementation of the Hidden Disability Program & improving the compliments and complaints process plus working with peers to improve the customer experience at the airport.  I have also been involved in creating a web platform for terminal operations for audits & inspections, working with projects on the STE as well as cross training / expiring into other areas of the business such as the baggage control room and Aerodrome Reporting Officer role.

QAL provides me with a supportive and safe workplace surrounded by people who want to achieve the same goal which is to make this airport the best it can be and provide a great experience to our customers.”

How will you make an impact?

We are looking for an energetic and motivated person with experience working within an airport environment. You will pride yourself on your work ethic and enjoy making a valuable team contribution.

The Duty Manager’s tasks, include, but aren’t limited to: –

  • Provide efficient, friendly, and professional service to all terminal guests.
  • Positive stakeholder relations including monitoring of flight arrivals to ensure incoming passengers have a recognisable point of contact for assistance.
  • Attend to major operational problems and needs promptly including customer complaints, enquiries, and requests. Practice positive problem solving in all aspects of customer service.
  • Provide input as required into the key terminal projects.
  • Maintaining Flight Information Display System (FIDS) ensuring last minute changes are identified.
  • Provide direction in emergency events and medical first aid.

To be successful in this role, you will have experience working in a busy airport environment. A tertiary qualification in Tourism, Hospitality or Airport Operations would be seen as an advantage. You will have exceptional customer service skills with the ability to communicate with a different range of personalities. Fluency in a second language would also be seen as an advantage.

You will also have your Current First Aid Certificate (or be willing to obtain this).

What we offer you?

Recently awarded Great Place to Work accreditation, this is an opportunity to be part of a progressive organisation and assist in the transformation and growth of the business. A remuneration and benefits package is available commensurate with the experience of the candidate.

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it Living Well.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing, and have the ability to obtain an Aviation Security Identification Card (ASIC).

Please obtain the Position Description by copying this location into your browser: https://qal.elmotalent.com.au/careers/QALcareers/jobs

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