Network Support Analyst

Who are we? Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. We are an Australian-owned company with a vision to engage customers, connect communities and deliver exceptional experiences – and a commitment to delivering for the communities where we operate. With passenger numbers returning to normal levels and terminal upgrades underway, there has never been a better time to join QAL. What you’ll contribute to: Queensland Airports Limited is growing and has a number of exciting opportunities, one of which within our Technology Team. The role is a permanent position, reporting through to the Infrastructure Manager. The purpose of this role is to maintain, support, and monitor any network and communication issues, pertaining to mobile devices, internet access, wireless networks, and wired network technologies. At the same time, this position is expected to manage security vulnerabilities and performance issues while responding to routine network communication queries from clients. Cameron, who has worked within the Finance team for nearly 6 years shares his experience of working with QAL. “In my role at QAL we make a difference by working closely with a diverse group of internal and external stakeholders. As a support function, it’s really important that we provide value to other departments, assisting decision making processes to enable better financial outcomes. I love the flexibility that QAL provides me with, I am able to coach my kid’s soccer team on two afternoons a week. I love the game and being able to transfer my passion to my kids, and their teammates and it gives me significant personal reward and pride. At work, there’s always challenging scenarios and significant opportunities to continually learn and grow (no 2 days are the same for me).  It’s a great company (and industry) to be a part of.  We touch on the lives of many people yet strive to continually achieve best commercial outcomes.  The company has strong ethical foundations, the team is hard working and individuals are respected”. In this role you will be responsible for: ·         Assist with the maintenance of network performance ·         Adhere to network specifications: workflow, routing protocols ·         Assist in procedures and documentation for network support according to ITIL standards. ·         Process and coordinate appropriate and timely responses to incident reports ·         Provide input in managing changes to service infrastructure ·         Actively carry out small projects or sub-projects independently or in a small team ·         Identify and assess project risks while ensuring they are formally closed and reviewed. ·         Build strong relationships with internal and external stakeholders. ·         Work with vendors and telecommunication companies ·         Continue to improve the quality of WH&S procedures. Skills & experience we are looking for: ·         Networking/ telecommunications infrastructure experience preferred. ·         Strong Technology skills with MS Office Suite ·         Fundamental insights in Networking and OSI model. ·         Solid PC, network, security and service management skills. ·         Proactive attitude in customer service and problem solving. ·         Availability to travel between Queensland Airports Limited operated locations. ·         Ability to be contactable 24/7 to resolve large scale issues if they occur. ·         Availability to participate in the weekly on-call roster. ·         Exemplary time management, problem solving and autonomous work skills. Tertiary qualifications in Information Technology or related discipline. Eagerness to learn and develop with in the Network space. Experience with Palo Alto Firewall and Cisco Network Switching and Routing would be advantageous. What we offer you? This is an opportunity to be part of a progressive organisation with a great culture and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it Living Well. The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing, and have the ability to obtain an Aviation Security Identification Card (ASIC). If interested please apply through our Career page.