Technology Operations Manager

Full Time
Listed on 21 November 2022

Queensland Airports Limited (QAL) is an accomplished airport operator that owns and operates Gold Coast, Townsville, Longreach, and Mount Isa airports. We welcomed about 6.3 million passengers in FY20, connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. An Australian-owned company, we are committed to delivering for the communities where we operate. Our vision is to engage customers, connect communities and deliver exceptional experiences.

What you’ll contribute to?

The Technology Operations Manager is a valued technology expert who will lead the Queensland Airports Infrastructure Team in collaboratively creating technology solutions to address customer, partner, and business needs.

A technology visionary who works closely with stakeholders across the business to deeply understand business needs and determine the technology approach and solution considerations. The role acts as a critical conduit between Queensland Airport teams and the facilitation and delivery of corporate and operational technology services.

The role calls for a poised leader capable of influence who uses data and logic to proactively collaborate and plan strategic deliverables with technology business partners that are innovative and will create a cadence of continuous improvement.

The Technology Operations Manager has direct accountability responsibility for the Plan, Build and Run of a technology portfolio that spans across:

  • Networks & Communications
  • Cyber & Technology Risk
  • Server and Data Centre environments
  • Cloud Environments
  • End User Services

Toni Collier, who joined the Company as a Technology Project Manager in 2021, shares her experience of working at QAL

“  I joined the Technology team at QAL primarily because of the similarities in beliefs and values that I share with the Company. QAL’s focus on improvement and innovation is something that I naturally gravitated toward when I came across the opportunity. The various Projects I manage present the right challenges that allow me to use my skills and experience and also keep continuing to develop myself as a professional. I feel supported every step of the way.

As a busy working Mother, QALs support of flexible working allows me to negotiate a less rigid working arrangement. This greatly improves my work-life balance and allows me to be there for my son when it matters. My General Manager has been supportive and focused on my personal development, giving me the opportunity to learn and build on the skills and knowledge I have so that I can keep pushing the boundaries of what I can achieve.

I feel valued and a core part of the team. They would probably say I contribute bad jokes but on a serious note, having worked all over the world, I have a vast repository of solutions and experience to draw on when faced with challenges. There are opportunities to grow and progress within the company. It’s important to me to be part of a positive culture where contributions are appreciated. While QAL is fast-paced, the atmosphere is relaxed and people are friendly.”


How will you make an impact?

We are looking for a Technology leader with a passion for innovation, culture, leadership, and success. You will pride yourself on your customer-focused approach to solving problems, attention to detail, risk management, and excellent time management and prioritisation skills.

The Technology Operations Manager will lead a highly skilled and passionate team of technology experts, guiding them on their own professional journeys, providing them with the technology vision, sound technology advice and guidance as well as consistent framework for operational and innovative excellence.

In addition to leading the infrastructure team, the Technology Operations Manager also reports into the General Manager – Technology and is valued member the Technology Leadership Team, together the team drives technology innovation and transformations that will catalyst Queensland Airports capability to deliver amazing airports experiences for our customers.

You’ll have

  • Tertiary Qualifications in Information Technology, or Computer Engineering discipline or 10+ years of experience in technology focused roles.
  • Proven ability in collaborating with internal and external stakeholders with an unshakable focus on the customer and building relationships with stakeholders at the executive level.
  • Must be able to analyse and understand complex technology concepts and convey next steps in a simplified manner, including determining behaviour, structure and other architectural features of the technology.
  • Must be able to elicit business goals, understand system capabilities and constraints to determine improved architectural designs whenever required.
  • Proficient understanding in Cloud Computing and the ability to create a flexible, commodifiable, secure and resilient operating environment.
  • Demonstrated excellent analytical, critical thinking, problem resolution, decision-making skills and the ability to collect/analyse data and present conclusions to management
  • Excellent project and time management skills; coordinating activities across multiple business groups and managing multiple requests/deliverables simultaneously

What we offer you?

This is an opportunity to be part of a progressive team and organisation with a great culture and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it Living Well.

If you are interested in this role and would like to explore in more detail the key responsibilities, please obtain the role description at:

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

The successful candidate will be required to adhere to the QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC).

To view the Position Description and other helpful information please visit the Queensland Airports Limited online careers page or click HERE.

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