Terminal Services Officer

We are now taking application for a Terminal Services Officer to join our Coffs Harbour Airport team, on a shift-work, part-time basis, to commence as soon as possible.

Reporting to the Operations Manager, the Terminal Services Officer is responsible for monitoring the overall operation of the airport terminal precinct, including car park operations, security services, baggage handling system operation and ensuring all contracted services adhere to airport rules, regulations and practices. This role will also be responsible for enhancing the end-to-end passenger journey, from car park and kerbside, to boarding at the gate.

Our Terminal Services Officer will ideally have demonstrated experience in the following areas, as these are some of the objectives of the role:

• Terminal operations or similar including car parking and kerbside management; emergency response including fire evacuations and first aid; complying with regulatory requirements; and experience with minor cleaning and maintenance requests.
• Service delivery including enhancing the customer experience; investigation and responding to customer enquiries and complaints; and stakeholder engagement and management.

Our Terminal Services Officer will ideally have the following demonstrated skills, qualifications and knowledge:

Essential

• Proven experience in the delivery of high-quality customer service in a complex and dynamic environment.
• Demonstrated ability to maintain composure and objectivity in difficult situations and take actions that reflect consideration of the needs of others whilst maintaining the business imperatives of the organisation.
• Proven ability to work as an effective, positive team member in an environment requiring flexibility in job and/or task rotation, working hours and professional and personal development.
• Proficient in the use of Microsoft Office applications including SharePoint, Excel, Word, and Outlook.
• Excellent communication skills, both verbal and written.

Preferred

• Relevant qualifications in Aviation or Tourism.
• Experience in maintenance and response to issues associated with complex airport operational systems such as the Automated Parking System, Baggage Handling System and Checked Bag Screening equipment.
• Experience in airport terminal operations.

If this sounds like you and the thought of joining a fast growing regional Airport excites you, then submit your application by selecting the Apply button and providing a resume and cover letter to the People and Performance Team.

Coffs Harbour Airport is committed to being an Equal Opportunity Employer. We support applications from individuals from all backgrounds, and are committed to encouraging diversity and inclusion in the workplace.

Closing date for applications is 16 March 2023, shortlisted candidates may be contacted during and after this time. Coffs Harbour Airport would like to thank all applicants for taking the time to apply for this role, however, due to the volume of applications, only those selected for the shortlist will be contacted.